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Traditional
"My beautiful rug arrived as promised last evening. I thank you so much for your wonderfully pro-active service. You actually found a "Needle In A Haystack" for me, when no one else could find this specific rug. You did, and I am pleased and impressed with your efforts, thoroughness and efficiency.." |
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- N.D., Michigan |
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Our objective is to ensure that our customers are completely satisfied with their purchases. We understand that rugs sometimes do not meet expectations when seen in the intended room setting and must be returned. Please read our Internet return policy below.
| Return Procedure | |
1. |
Call Discount Rug Outlet toll free at 1-866-880-0066 for your Return Authorization Number (RA#) and Rug Return Address. |
2. |
Wrap rugs securely in original packaging or equivalent to ensure adequate transit protection. Place RA# prominently on outside of package. |
3. |
Ship rugs using either UPS, FedEx or any other carrier who is able to provide an accurate tracking record of the shipment. After the rug to be returned has been shipped, a tracking number MUST be forwarded to us to ensure credit to the buyer's account. |
- All returns must be initiated within 15 days of receipt and returned within 30 days.
- When packing rugs, please do not place tape directly on rugs or fold rugs.
- Rugs must be returned in unused, clean, undamaged, as-new condition. We will not accept rugs that have been visibly damaged or soiled. A full purchase price refund (minus any applicable charges) will be made when rug is returned and received by our personnel under above condition.
- The RA# must appear prominently on the outside of the package. Any package not marked with the RA# will be refused and returned to sender.
- Return shipment is to be made at the buyer’s expense.
- Rugs initially shipped direct from the manufacturer must be returned to the same address with a copy of the original packing invoice attached.
- If the original package shows obvious damage, the buyer should refuse delivery and call Discount Rug Outlet to advise that the shipment is being refused.
- Clearance items, personalized and custom-made items are non-returnable, unless there is damage or a defect in the product upon receipt. Rug pads that have been cut or trimmed may not be returned.
- All transactions will be made in U.S. dollars.
© 2007 Rugs As Art, Inc. All Rights Reserved.
Terms and Conditions
